Distal & Itr Group

General Sales Agent (GSA)

Distal & ITR Group was born in the 1987 from the merger of Distal and International Tourist Representative ITR , the biggest player in the Italian market, with the sole purpose of servicing airlines and other organization active in the tourism field, by integrating all the services offered by a General Sales Agent in the territory of Italy.

Distal & ITR Group as a true GSA servicing online and off-line airlines provides full commercial, administrative and representation support in Italy and some neighbouring markets.

Distal & ITR Group has NO agency-related activity (passenger or cargo) nor has the company any affiliation with such agencies. This allows Distal & ITR Group to sustain a neutral position in the vast IATA and non-IATA agents market and to achieve equal product placement, distribution and effective penetration for the client airline.

The company’s commitment to the trade, as well as the professionalism of its organization, has made of Distal & ITR Group one of the most recognized airline servicing companies present in Italy.

The group’s human resources consist of more than 80 staff, which have extensive experience in the airline business, are market-oriented, and trained to perform specialized tasks as well.

Serving many primary Airlines, we have a deep experience in many markets worldwide and very good relationships with public and private Italian authorities to support any issue.

Airport services

We carry out the Representation, Passengers, Ticketing & Supervision of the Ground Handling Services of the IATA SGHA.

Representation services offered, including liaising with the Civil Aviation Authority and airports authorities, as well as slots coordination.

Passenger Services dedicated service staff (bearing the insignia of the airline client) is always available prior to/after departure and during transit.

Ticketing, the offices located in the main departure lounges in both Rome FCO Terminal 3 departure level and Milano MXP at Terminal 1 departure level.

Airport Supervision Services with the supervision of all ramp services (baggage, cargo and mail loading, offloading, cabin cleaning, escorting to warehouses, etc.)

Operational Assistance supporting all operational activities, such as flight plan checks, ZFW, balance sheets, slot clearance according to flight plans, meteo, briefings etc.
Airport Services are usually offered in Rome FCO and Milan MXP , but we are able to provide all services in any area and airport all over Italy.

Marketing & Social Media

We provide to carried on all the  appropriate promotion and publicity actions on behalf of the airline client:

✓ Marketing analysis and researches using all data available in BSP, BOSS, E-SMASH.

✓ Recurring announcements to all local authorities and organizations (including Embassies, Consulates, Chamber of Commerce, Civil Aviation Authority, etc.)

✓ Press releases to the trade media including the client airline’s news, showing the services available through DISTAL & ITR GROUP and including full contact information (dedicated phone lines, fax & email address).

✓ Web Presentation through the group and Airlines websites or, if required, via a dedicated website.

✓ SEO and SEM activities to develop brand awareness and sales through major social media such as Facebook, Instagram, Youtube, Twitter, etc.

✓ Introduction in all relevant travel trade directories.

✓ Direct Mailings (letters, multi-email, etc.) to the entire network of agencies and tour operators throughout the country.

✓ Presentation of the carrier and its product in all major trade fairs and events.

✓ PR activities as continuous job to be done in order to increase the brand awareness of the Airlines and keep very high attention on the Airlines at B2B and B2C level.

✓ Participation in all the main Italian Trade Fairs and road-show

  • BIT Milan, is the Italian International Fair
  • BMT Naples, very important for TA and Italian southern market
  • TTG INCONTRI Rimini, very important for TA/TO

Accurate reports are regularly produced by the GSA and additional reports could be produced according to the guidelines of the Airlines represented.