Our Services

Distal GSA Italia offers a complete package of tailor-made services for the aviation sector: ticketing, sales, marketing, PR, digital strategy, and operational support.

Thanks to our experience as official representatives of international airlines, we transform every commercial need into effective solutions designed to maximize visibility, performance, and business results.

Reservations & Ticketing

Our offices, located in the city center, are equipped with modern facilities, ideal for ensuring an efficient booking and ticketing services.

In addition to direct access to the CRS systems of the airlines represented, we also operate with neutral access to the main GDS and web platforms, ensuring maximum flexibility and efficiency in the ticketing process.

Commercial Services

A dynamic and widespread sales team, composed of Sales active throughout Italy, supported by our specialized Product Managers dedicated to each represented airline.

Distribution and promotion of services take place through:

  • Our network of direct offices

  • OLTA (Online Travel Agencies)

  • Travel agencies (over 10,000 points of sale)

  • Tour Operators

  • Companies, government agencies and NGOs

  • Ethnic agencies

  • Cargo agents

Main commercial activities include:

  • Commercial visits in the area

  • Market analysis, sales and catchment area

Distal GSA Italy regularly provides detailed and up-to-date performance reports.

Product Management

Distal GSA Italia manages the full product lifecycle on the Italian market on behalf of the airlines we represent, coordinating all activities necessary for the correct positioning and commercial competitiveness.

Our activities include:

  • Management through our network of offices in the territory

  • Continuous competitor monitoring

  • Fare proposals based on market analysis and strategic positioning

  • Distribution and updating of fare

  • Product promotion across all relevant channels (B2B and B2C)

  • Support in defining or optimizing commercial agreements with local carriers

  • Market research and customized reporting

  • Assistance with traffic requests, slot and relations with airports and local authorities (ENAC, etc.)

Our Work

At Distal GSA Italia, each project begins with a strategic, personalized, and results-oriented approach.
We combine market analysis, creativity, and digital know-how to develop tailor-made solutions aligned with each partner’s goals and brand identity.

From the initial brief to execution, we follow a flexible yet structured method designed to maximize campaign effectiveness and deliver measurable, concrete results.

Our mission is to guide the airlines we represent toward solid, sustainable growth in both the digital and commercial landscape.

Marketing & PR

At Distal GSA Italia, we develop and implement all promotional and communication activities necessary to enhance the visibility of the airlines we represent.
Every initiative is designed to strengthen the brand’s presence on the market, increase visibility, and support both B2B and B2C sales.

Our activities include:

  • Market analysis and industry studies

  • Press and media kits

  • Media and airport relations

  • Press conferences and events

  • Press trips

  • Participation and representation at trade fairs and roadshows

  • Management of the airline’s presence across various social media platforms

Digital Marketing

Digital is the present and future of communication in the travel industry.
For this reason, Distal GSA Italia offers a complete package of digital marketing services, designed to enhance the visibility of the airlines we represent and reach the most strategic target audiences.

From defining the target audience to selecting the most effective channels, we create tailor-made strategies to boost visibility, engagement, and conversions.

Our services include:

  • Digital Advertising

  • SEO

  • Copywriting

  • Digital Workshops

  • Email Marketing

  • Editorial Support

  • Social Media Marketing

  • Website and Blog Development

Customer Service

Our Customer Service operates from modern offices located in the city center, perfectly equipped to provide efficient and timely support to the airlines we represent.

With direct access to airline CRS systems, the main neutral GDSs, and dedicated web platforms, our team can quickly and effectively handle all requests related to bookings, ticket issuance, operational information, and post-sales support.

Our priority is to ensure a positive and personalized experience for every stakeholder — from travel agencies and passengers to corporate clients and trade partners.

Administrative Services

Distal GSA Italia manages all administrative operations on behalf of the represented airlines, ensuring efficient and compliant activity in the Italian market, both for passenger and cargo traffic.

Services include:

  • Processing of sales reports (passenger and cargo)

  • Management of ticket and AWB inventory

  • Invoice issuance and review of accounting documentation

  • Monitoring of BSP operations

  • Monitoring irregularities or malpractices by agencies

  • RAA (Refund Application Authorization) management

Cargo & Handling

Distal GSA Italia manages all cargo-related activities on behalf of the represented airlines, offering a complete and reliable service, including

  • Promotion of cargo services and rates to the agent network

  • Distribution of documentation to Cargo Agents

  • Dedicated customer support

Upon request from the airline, we also provide operational support for airport handling activities.